For far too long companies have viewed field service as an afterthought,” Dana Chery, product marketing manager for Field Service Lightning, told eWEEK. “We believe the on-site experience can make or break the brand and our job is to make that experience easier every time. Salesforce launched Lightning Field Service a little over two years ago and has made several improvements to it since. Crew Scheduling should be especially useful for complex projects like the repair of an oil rig or the installation of a new elevator where staff with different expertise and skill levels are needed, according to Salesforce. The third key new feature is Crew Scheduling designed to make it easier for dispatchers to assign a team of workers to a job. Field technicians can also create return orders onsite on a mobile device when, for example, a service call reveals a faulty part and streamline the process of getting the part or item back to the factory for repair or recycling. The new module lets consumers schedule, for example, an appointment to have their cable TV box upgraded without having to call in and wait on hold to connect to the right person and sort out a time and date that works.Īnother new feature lets customers initiate a product return from a company’s website. One of the new features, Snap-ins Appointment Management, helps companies quickly add self-service appointment scheduling to their website. 80% more cost effective (starts at $4/month vs. is rolling out several new features to its Field Service Lightning service that are designed to help technicians work more effectively in the field and make it easier for consumers to get the service they need. Works with any edition (no limitation around your Salesforce plans)Ĭ. Requires Minimal Setup (no need of a Salesforce admin or permissions)ī. Needs quite a bit of time in setup from the Salesforce AdminįreeBusy Scheduler for Salesforce gives all the above benefits and helps you overcome all the limitations. Can need manual intervention during the process of schedulingĤ. External calendar events may sometime not be recognizedģ. Only works with Enterprise, Performance and Unlimited EditionsĢ. While Salesforce Scheduler (formerly Lightning Scheduler) gives you the set of tools and resources to deliver the above benefits, there exists some important limitations which is why we decided to build a FreeBusy Scheduler for Salesforce: Limitations:ġ.
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